Previous experience utilizing computer applications, analyzing information, investigating/researching accounts, as needed, and making logical decisions, strongly preferred.Investigator I, Fraud Claim Investigations - Pittsburgh, PAĬardWorks Servicing, 225 W Station Square Drive, Pittsburgh, Pennsylvania, United States of America Req #5782 Thursday, April 14, 2022ĬardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.ĬWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.Īn Investigator on the Fraud Investigation and Recovery team researches and examines fraud or abuse related to account holder information for our clients.High degree of accuracy (data entry, communication, assessments) and attention to detail in all aspects of job functions. Strong working knowledge of card processes, including disputes, chargeback and card investigations.Flexible and willing to work at a rapid pace within strict time frames including nights and weekends.Previous experience with First Data systems is a plusSummary of Qualifications:. #Fraud investigator cardworks softwarePrior experience with card case management software preferred.Two (2) years’ prior relevant card and/or card fraud experience in bank operations environment, and related customer service experience preferred.High School or its equivalent education required.Performs other job duties as assignedEducation and Experience:.Makes sound decisions and takes appropriate actions in the best interest of our clients and/or customers.Maintains thorough and current knowledge of all applicable federal, state, and local regulations (including but not limited to all FCRA requirements, FDIC Red Flag Guidelines) as well as internal policies and procedures and client’s requirements.Works with merchants to ensure all recovery efforts are sustained for chargeback, merchant credit.Performs/originates chargebacks on POS/ATM PIN cases to ensure recovery and minimize loss to clients according to the facts of the case.Communicates with internal team members, members, and/or vendors via phone, email, and in-person to obtain additional investigation information working to maintain account holder privacy and data integrity while avoiding 3rd party disclosure.Performs investigations on card cases categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.Takes action to ensure that regulatory (Reg E and Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being met.
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